At Tegel, we’re committed to creating a workplace where people feel supported, connected, and able to thrive. We’re looking for an Employee Support Liaison based in Bell Block New Plymouth who will provide trusted, confidential support to employees across the Taranaki region, helping remove barriers that can impact wellbeing, engagement, and attendance.
This is a people-focused support role, where you’ll work alongside leaders and teams to provide early, practical support that helps employees stay connected, supported, and successful at work.
About the role
The Employee Support Liaison reports to our Head of Health and will play an important role in strengthening engagement and retention across the workforce. You’ll support employees at different stages of their journey with Tegel whether they are new, established, or navigating personal or work-related challenges.
By building strong relationships, maintaining community connections, and providing timely referrals, you’ll help ensure employees feel supported before challenges escalate.
Key responsibilities
Employee support & wellbeing
- Provide confidential, neutral support in a safe and trusted environment
- Identify personal, cultural, social, or work-related factors that may impact engagement or attendance
- Help employees understand available support options and connect them with appropriate services
Supporting leaders and teams
- Work alongside frontline leaders to identify early wellbeing or personal challenges
- Guide leaders on support options and pathways available to employees
- Monitor attendance and engagement patterns from a wellbeing-focused perspective, escalating concerns appropriately (without participating in formal HR or ER processes)
Connection across the employee lifecycle
- Build relationships with employees across the site, including during recruitment, onboarding and induction
- Support onboarding, buddying, and settlement activities where appropriate
- Maintain visibility and approachability across shifts and teams
Referral pathways & community connections
- Refer employees to internal and external support providers (EAP, community services, health, budgeting, immigration or cultural support)
- Build and maintain strong relationships with community and support agencies
- Follow up on referrals where appropriate to ensure support is effective
International workforce support
- Provide pastoral care and practical guidance for international employees
- Support adjustment to workplace culture and connection into the local community
Site engagement & culture
- Contribute to site activities that strengthen wellbeing, engagement, and a sense of belonging
- Support People & Culture and cross-functional initiatives that enhance the overall employee experience
Reporting & insights
- Provide reporting on engagement activity, key themes, risks, and outcomes
- Share insights that contribute to improved retention, attendance, and engagement
About you
You’re approachable, empathetic, and trusted. You’re comfortable engaging with people from diverse backgrounds and cultures and are able to navigate sensitive conversations with professionalism and care.
You’ll bring:
- Strong relationship-building skills and the ability to engage across all levels
- High empathy and emotional intelligence
- Experience in employee support, wellbeing, community engagement, cultural or pastoral roles
- Strong knowledge of community resources and referral pathways
- Excellent communication, listening, and problem-solving skills
- Strong organisation and time management capability
- Proven ability to maintain confidentiality, neutrality, and trust
- Solid computer skills (Word, Excel, PowerPoint)
Why join Tegel?
You’ll play a meaningful role in supporting our people and strengthening our culture helping employees feel valued, supported, and connected throughout their time with Tegel.
If you’re passionate about people, wellbeing, and making a genuine difference, we’d love to hear from you.
Please note we will start to look at applications in the New Year...
Job Details
Reference #20763
Posted on 22 Dec 2025
Closes on 17 Jan 2026 20:00
Location(s) New Plymouth
Expertise Human Resources
Job level(s) Experienced
Work type(s) Fixed term full-time